Returns & Exchanges
We want you to be fully satisfied with your Heelys purchase, which is why we offer a 30-day return window for all unworn products in their original packaging. Please ensure the wheels and plugs are included to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Follow the prompts to generate a prepaid shipping label, which will be sent to your email address for easy printing at home.
Pack Your Shoes
Place your unworn Heelys back in their original shoebox, ensuring the wheel kit is inside, and secure the box within a separate shipping mailer.
Drop Off and Track
Affix the shipping label to your package and drop it off at any authorized carrier location; you will receive a confirmation email once your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing